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 Frequently Asked Questions

  • Can I cancel my booking?
    You can cancel your car hire free of charge within seven days of placing your booking as long as the cancellation is made up to 24 hours before your pick up date and time. Credit card fees are non-refundable. When cancelling after seven days of making the booking you are not entitled to a refund. However, for just 10Ä per rental, we offer you the option to cancel your booking after seven days of booking and up to 48 hours before your pick up date and time.
     

  • Can I change my booking?
    Yes Ėsubject to availability & outside 48hrs of the original rental period.
     

  • What happens if I breakdown?
    We provide 24hr call out service (with English speaking staff)
     

  • What included in the price? 
    ∑ Vehicle hire
    ∑ Unlimited Mileage
    ∑ Third party liability waiver
    ∑ Collision Damage Waiver
    ∑ Airport surcharges 
     

  • How can I pay? 
    By credit/debit card using our websites online PAYPAL, we also accept Bank transfer. We apologise we cannot except cheques.
     

  • Is there an extra charge for pick-up & drop off at the airport? 
    Delivery & collection (airport) is free.
     

  • What happens about petrol? 
    You are responsible for the petrol you use, using the correct fuel type & refuelling to the agreed tank level.
     

  • Do I pay for the miles/kilometres I use? 
    NO. this is unlimited
     

  • What about insurance? 
    Customers are required to purchase Loss/Damage Waiver, which is included in the Rental Cost, to limit your liability in respect of:∑ Any loss or damage recorded in the inspection report which will be issued at the end of your rental period up to the level of the Insurance Excess; or∑ Any loss or damage recorded in the report which will be issued in the event of the theft of the vehicle or in the event of total loss of the vehicle to the level of the Insurance Excess.∑ If any traffic offence has been committed, your insurance is invalidated.The cover will be indicated on your Rental Agreement
     

  • Will my car be delivered to my hotel? 
    Delivery and collection to/from your hotel/Apartment is free & can be arranged.( deliveries are made between 8-10am)
    ό Can I book by telephone? Yes. Simply call our office (0030) 22530-41097. When you supply your landline telephone we will call you back at a time convenient to you. You can also contact us on Skype.
     

  • Can I pick-up at one location & drop off at another? 
    Yes. This may be subject to additional charges.
     

  • What happens if I return the vehicle late? 
    Please note that once your rental agreement expires (time displayed on the signed agreement) you will no longer be covered by insurance. You will also be charged an extra day/days rental at no more than the local rate.
     

  • Can I return the car early? 
    Yes. Please Note: No refund for the unused portion of your booking will be made.
    ό Whatís excluded from the price? Your agreement is for the rental cost only. In some cases, this will be the entire cost for your car hire. However, depending on your location, there may be additional costs for refuelling, insurance options. (These are paid locally.)
     

  • What is nil-own risk option? 
    An optional premium payable to have no excess on the standard insurance policy.
     

  • How can I make a booking?
    Via our website or call 0030-22530-41097 (or text SMS to 0030 6970673954)
     

  • What happens if I donít turn up?
    No refund will be paid. Your booking may be transferred to alternative date where possible subject to an admin fee.
     

  • How safe is it to book online?
    Our website payments are made through PAYPAL (insert link to PayPal)
     

  • What is PAYPAL? 
    PayPal allows online transactions to occur instantly and securely. (insert link to PayPal)
     

  • How many people can drive? 
    Only one driver may be listed on the rental agreement. Please note, additional drivers may not be added until you arrive at the location for vehicle collection and before the vehicle is allocated.
     

  • Can I request extras? 
    Yes. Additional driverís baby seats etc. are free of charge. & need to be requested at least 48hrs prior to collection.
    ό How old must each driver be to drive? 21yrs old with a valid driverís licence held for 2years.
     

  • What do I do if I have an accident or the vehicle is stolen or damaged? 
    In the event of an Incident (e.g. accident, theft or damage to the vehicle) you must do the following:

    In case of an Incident:
     

  • Inform the Police immediately and obtain an Incident or Crime Number.

  • Notify your rental supplier Customer Services within 24 hours.

  • Obtain names, addresses, contact telephone numbers of all third parties and witnesses and Vehicle registration numbers of all third parties and supply them when you call.

  • Immediately send your rental supplier any letter from any third party, any claim form, any written summons or any other documents relating to any Court proceedings.

  • Provide all reasonable assistance to your rental supplier agents and insurers in dealing with the Court proceedings including allowing Court actions to be taken in your name and defending any proceedings taken against you.

  • At the time of the incident, which has involved the Vehicle and a third party in an accident, make no admission of liability to any persons.

You agree to make good (and if necessary pay your rental supplier for) any and all damage or loss sustained to the Vehicle and to any third party during the Rental Period in the event that you: 

  • Fail to ensure that an Incident Report Form is completed and submitted to the rental company.

  • Use the Vehicle for any purpose other than that for which it was supplied to you.

  • Use the Vehicle to participate in any illegal activity. 

  • Fail to take reasonable care of the Vehicle (for example, leaving it unlocked and unattended or leaving the keys in the Vehicle.

  • Depending on the circumstances, the rental supplier reserves the right not to replace the Vehicle.
     

  • What do I do if my question is not listed here? 
    Please send all questions by email to info@lesvoscarhire.com alternatively you can call us on +30 22530 41097 & we will call you back or text SMS your question to +306970674237.

 

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